Shipping & Return


If you want to return something you've purchased from us, please contact us and obtain a Return Authorization Number (RMA#). Email, and one of our representatives will guide you through the return process.

You may contact us for a return/exchange/refund of the order within thirty (30) days of receiving the products.

Hardware Return & Exchange

Orders from DG Creativ can be returned or exchanged within thirty (30) days of receiving the products. To return or exchange your order, you must contact us for a Return Merchandise Authorization number (RMA#). You must email to obtain an RMA#.

All returned merchandise must be returned unused in the original packaging, including manuals, accessories, cables, etc., with the authorization (RMA#) clearly printed outside the package.

Please contact us for return shipping labels and instructions.

Damaged or Missing Items

Please inspect the product upon receipt of the order. Please open and inspect for damaged or missing parts immediately upon receipt. Call our customer service at 234.304.4348 to report any problems with the order. Keep all original packaging materials for inspection.

All damaged or missing items must be reported within 30 days of receipt of the package. Please take photos of all the items received and the damaged area and email the photos to A damaged/lost claim is needed to be filed with the shipper. After the shipper and RMA confirms that the package is damaged/missing, a replacement order will be processed.

Replacement hardware orders will be processed within 2-4 business days.

Replacement graphic orders will be processed within 3-5 business days.

Graphics & Customized Items Policy

Absolutely no returns are accepted on printed graphics and customized products, including orders with custom sewn and trim products, custom text, imprinting, or graphics. It is mandatory for buyers to check all spelling, pixelation, blurriness, and position of graphics and text before approving the proof. It is the buyer's responsibility to make sure all graphics submitted are in high resolution. It is the buyer's responsibility to check all errors from proof(s). Production starts immediately after the graphic approval.

Art submissions with specific Pantone Color callouts will automatically be converted to CMYK. If your job is color sensitive, you must order PMS Color Matching Service or a Hard Proof to ensure the color output.

Continuous graphics between different panels must be informed to us before production. Our finishing team will trim and align the graphic panels as best as possible.

Missing or defective graphics will be reprinted from the original approved graphic. We do not honor reprints in a new graphic file for missing or defective graphics. If the buyer wishes to print a new graphic file, the buyer will be responsible for the cost of a reprint.

Warranty information

Many of our displays are covered with warranties. Please check the product listings and spec sheets to determine what type of warranty is offered for the product. During the covered warranty period, you can contact us for replacement parts or product repairs. Please take photos of the damaged area and email One of our representatives will contact you for solutions.